A historical report on cce platform that provides consolidated stats of all wrapup entered by agent after handling outbound contact. Finesse displays information about active calls and allows you to perform phone functions directly from your. Call detail record tracker the free solarwinds tool that lets you monitor voip performance get the insight you need into key call quality metrics, including network jitter, latency, packet loss, and mos. Jun, 2018 as a supervisor, you have the ability to keep track of your agents, including silent monitor and the ability to barge into phone calls. Analysis of call detail records cdr using excel addin. Administering cisco unified intelligence center acuic. Gl communications incs approach to call data records cdr compilation is as depicted in the pictures below. Call detail reporting how is call detail reporting abbreviated. Call detail recording system administration guide related publications for more information about using business communications manager 2. The labs will guide you through the configuration of a new report definition, ultimately. Details and detail components part 1, detail call out and break line duration.
Duic deploying cisco unified intelligence center training. Gls cdr analysis system is designed for capturing all calls and all events including voice quality during the call, on any network type such as tdm, ip, or wireless. Aceyus also supports the creation or modification of personal reports based on existing templates. Hello all, i am totally new to cuic and we are using version 9.
The unified cce generates the termination call detail record with only the data originally tracked for the call. Todays easycall report is the most effective and dependable software of its type available. To arrive at values for today, unified cce software adds the values at the end. Database schema handbook for cisco unified icmcontact. Detailed call csq agent report, and to use it as below. Historical reports query designs cisco unified contact. Reporting concepts for cisco unified icmcontact center. The labs will guide you through the configuration of a new report definition, ultimately implementing an. The user call detail report displays detailed data for each agent on interactionscalls, emails, and chatsfor the specified date and period of time. I have constantly been asked for this from the business and it has to do with a specific report that is needed that generates more than 8000 rows of data. There can be many tcds created per call, and it is possible for a call to have tcds records but no rcd records. Customer phone number received at the contact center. Select the file to be imported and select the cuic folder the imported report should be saved to.
Jul 06, 2017 this time around cuic is making an interesting change, not in the looks but in the usability for call center supervisors and stakeholders that need to get reports from its contact center. Is no that cuic is getting a huge upgrade, since we are already used to see the new interface from 11. This cisco unified intelligence center software addon is an outofthebox solution providing supervisors with comprehensive, customizable, and easytoview historical and realtime reports. Then we have various ways the caller can navigate through menus, so im setting call types for all of those throughout the routing script. User guide for the cisco unified intelligence center reporting application, release 8. With call detail record tracker, you can sort and filter cdrs based on call time, call status, termination reason, phone number, phone ip, and more. An incoming trunk call, for instance, starts with autoattendant answer.
This cisco unified intelligence center software addon is an outofthebox solution providing. Xml that represents the report and report definition report online helpolh localization files to support localization of report and olh stock report packages are media shipped with intelligence center software download area for cisco stock reports. Learn more about comm one call accounting comm one the right tool for the job our software can show you who is calling your business and who they are talking to. Cisco finesse supervisor real time reports youtube. Table 22 shows how the information in the abandoned call detail activity report is obtained or calculated. Call analytics for their cisco uccollaboration call detail record reporting.
Easycall report including easyalm todays most effective call report preparation software. With the help of capterra, learn about cdr call reporting for cisco, its features, pricing information, popular comparisons to. Abandoned call detail activity report export fails on uccx 11. Apr 26, 2017 call detail record tracker allows you to see the call detail records generated by cisco callmanager so you can see performance details on a call by call basis. Report templates allow addition of desired fields, controlled sort and summary, graphical options and userdefined constraints to present only the desired data. A selection of popular standard reports are just the beginning of infortel selects functionality. The short of it, is that an end user needs to generate a months worth of data for our call center and of course that data eclipses the 8000 row return rate for cuic. Using warez version, crack, warez passwords, patches, serial numbers, registration codes, key generator, pirate key, keymaker or keygen for call detail record license key is illegal. Call monitoring and recording applications used by telecommunication companies generate extremely large amount of call detail records cdrs in realtime, and companies. Expertflow llc, jagerweg 18, 3014 bern, switzerland. View the messages generated by one of the dialog designer applications listed in the table, click the appropriate name in the application column. Saas based database performance monitoring for opensystems and nosql. Following is a list of possible values this field shown in terms of the value, type, and description.
Bank regulatory reporting software from dbi financial systems. Call detail record tracker free download windows version. The data for cisco voice portal cvp reports is stored on one of its servers, namely the cvp reporting server. The alerting tool gives a ton of information our previous cdr tool did not. Reporting concepts for cisco unified icmcontact center enterprise. Students will integrate the route call detail rcd and termination call detail tcd data into a custom report. Inbound and outbound calls detail cuic report expertflow shop. Variphy is software for cisco cdr reporting and call analytics and cisco uccx. Excel magic trick 986 one lookup value, extract multiple items, display horizontally a closer look duration. Configuring cisco unified intelligence center to get cvp reports. The call disposition field gives the final disposition of call or how the call terminated. An abandoned call is a call for which ntactdisposition is set to 1 abandoned. On the call detail page, enter the filter criteria that you want to use and click ok.
The software keeps counts of the number of calls moved out of each service or. Intelligence center report packages template zip file. We now know where a 911 call is coming from, including name, department, whether it is a soft or desk phone, and whether it is in the building or coming over vpn on a softphone. Aceyus is a browserbased software program that is used to view reports from a server collecting call and non call activity. Building on what you have learned so far, this three 3 lab section shows students how to create a new report definition and report from scratch. I wanted to check a report to check the originating number of a call that goes to our tech support group. Database schema handbook for cisco unified icmcontact center.
Uccx reporting and analytics isi telemanagement solutions. From the vpms main menu, select reports call detail. Configuring cisco unified intelligence center to get cvp. Reports may show realtime or historical system data.
In this course, youll get an expansive overview of cisco unified intelligence center cuic v8. I read though the reporting user guide and i thought the originator type field. Acuic administering cisco unified intelligence center. Ivr call detail report call center technology ivr online. Figure 12 agent call detail report call detail table 21 figure agent call. Is there a standard report to find out calls for an agent by time and details on.
The requested operation cannot be performed error10601 the formatting of the grid was not successful. The regulators recommend developing a current expected credit. This report includes information such as phone number, duration of call, etc. Call detail record software free download call detail. Quality call accounting software since 1989 featuring complete incoming and outgoing detail and summary call reporting. Fed reporter offers an economical solution that is scalable to fit the size and structure of your institution and with your currently available data. Cisco unified intelligence center cuic collects and displays reports about cisco contact centers. Free call detail record trackercdr tracker solarwinds. Crossplatform database optimization and tuning for cloud and onpremises. Acui administering cisco unified intelligence center acuic. Before running the report, filter it with only one filter inside cuic. Variphy is software for cisco cdr reporting and call analytics and cisco uccx wallboards. A historical cdr report on cce platform showing detail of each contact handled along with the hangup party customer or agent.
Call center events and cdr in call detail recording, every individual call is tracked from its start time to its end time. The concepts learned here could be applied to any custom reporting need. Top 4 download periodically updates software information of call detail record full versions from the publishers, but some information may be slightly outofdate. Now to get the 3 types using one report, i would suggest. Reporting provides better detail, and is far better formatted than cuic. Abandoned call detail activity report for faq, see abandoned call detail activity. Per above personalization, this section deals with the 2nd half customizations. This ivr report provides complete call detail information sorted by date and time the call was initiated by the caller. This report is grouped by users agents and includes a list of interactions, grouped by date, in which the agent was the last user to handle the interaction. Act now to explore our phasedin approach that parallels the implementation timeline provided by the agencies. The route call detail target type is a numeric value representing the execution result of the routing script. The auto attendantivr offers the caller specific routing choices, andor collects information to intelligently route a call.
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